Return Policy

Return Policy

Purchased directly from Quasar?
If you are not satisfied with your Quasar tool and would like to return it for a full refund (less shipping), please return the device in packaging within 90 calendar days (from delivery date). Upon return, a refund will be applied back to your original credit card. Please allow up to two (2) business days for processing.

Please package the item securely and enclose your original invoice and write reason for return. If you do not have your invoice, enclose a note with your name, telephone, email address and reason for return. Quasar does not provide return shipping labels. Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

Return Address:

Quasar Bio-Tech, Inc.

1465 Tallevast Road. Sarasota, FL 34243

Toll-free: (800) 944-1523

Voice: (941) 306-5812

Email: info@quasarbiotech.com

Purchased from an authorized Quasar Distributor?
Please contact the distributor regarding their own return policy. Quasar cannot refund orders purchased from distributors.  Here’s a partial list of Unauthorized Sellers:

  • Overstock
  • Jet.com
  • Skinmedix.com
  • EBay
  • Walmart
  • Skin-beauty.com

Warranty Policy

Baby Quasar PLUS, Baby Blue, Quasar MD PLUS and Quasar MD Blue:
Your device is guaranteed free from defects in materials and workmanship under normal use after its original purchase date. This warranty is not transferable if you sell your device to another party. If any problems surface during this lifetime period, contact our friendly, helpful customer service representatives immediately to allow us the opportunity to rectify any concerns. Quasar Bio-Tech, Inc. reserves the right to replace a defective product with the most comparable product currently available. Your exclusive remedy for any defective product covered by this lifetime warranty is limited to the repair or replacement of the defective product. Quasar Bio-Tech’s entire liability for any defective product shall not exceed the purchase price for the defective product.
 

Pure Rayz and Clear Rayz for Acne:
Your device is guaranteed free from defects in materials and workmanship under normal use for a period of FIVE (5) years after its original purchase date. This warranty is not transferable if you sell your device to another party. If any problems surface during this five-year period, contact our friendly, helpful customer service representatives immediately to allow us the opportunity to rectify any concerns. Quasar Bio-Tech, Inc. reserves the right to replace a defective product with the most comparable product currently available. Your exclusive remedy for any defective product covered by this five-year warranty is limited to the repair or replacement of the defective product. Quasar Bio-Tech’s entire liability for any defective product shall not exceed the purchase price for the defective product.

Complaints

If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives.

Please feel free to call us from 9 am to 5 pm, Monday through Thursday (9 am to 4 pm Friday), Eastern Time, USA. You may also email us or use the convenient Leave a Message/Chat feature at the bottom right hand area of our website.

 

Quasar Bio-Tech, Inc.

1465 Tallevast Road. Sarasota, FL 34243

Toll-free: (800) 944-1523

Voice: (941) 306-5812

Email: info@quasarbiotech.com