FAQ's & SHIPPING & PAYMENTS

FAQ's:

What are the differences between the Clear Rayz and the Quasar MD Blue devices? The Clear Rayz is for treating active inflammatory acne. This device uses blue light to kill acne-causing bacteria and red light to heal existing breakouts and reduce inflammation (does not provide anti-aging benefits). It is made of durable ABS plastic.

The MD BLUE is for treating mild to moderate inflammatory acne. It uses blue light to kill acne-causing bacteria and prevent breakouts. It is made of medical grade aluminum.

Why do you have to move the device instead of leaving it in one spot? By moving the device in either back and forth or circular motions, you ensure that the different wavelengths cover all areas of your skin.

I get Botox or fillers. Can I use the device? Will it melt my fillers?
After injections including Botox or fillers, you should wait two weeks before treating the same area with a Quasar device. This will give the injection or filler time to settle. After two weeks, you may resume treatments in the area you received the injection or filler. The devices will not break down or melt your fillers.

Will it harm my eyes? Can I go directly over my eyes with the device?
The light is very bright and can cause discomfort if you look at it directly. There are no clinical studies to support that the devices will harm your eyes, however, keep your eyes closed when treating around your eyes and do not move the device directly over your eyelids. We include a complimentary pair of goggles with each device for your comfort.

How many areas should I treat?
It is up to you to choose the areas you would like to treat. You should treat any areas where you have fine lines, wrinkles or acne. On page four of your user manual, there is a diagram showing common areas of concern. The size of an area is about the size of your palm.

Can I use the device every day?
More is not necessarily better with light therapy. Use the device as recommended and adjust according to your experience. For some, using the Quasar one or two days per week will produce the desired result. For others, a full five days of treatment per week will produce the best results. If you overuse the device, you may experience red or dry skin and could lessen the effectiveness of your treatments.

My skin is red and dry. Why?
If you are using the device five days a week and your skin is red and/or excessively dry, you may have sensitive skin. Reduce your treatments to two-to-three days per week and make sure you are using a good moisturizer after treatment.

Can I use topical products before Quasar treatments?
Quasar devices should be used on clean dry skin. If you choose to use an anti-aging serum or gel, apply and let the serum or gel dry completely before starting treatments with the device. Always perform a test on the inside of your arm before you apply products or light to your face. Do not use any heavy or greasy creams or lotions before treatments as these can cause a barrier between the skin and light penetration. However, be sure to moisturize after treatments.

Some of the LED Bulbs appear to be not working. Is there a problem with  my device?
There are several infrared LEDs that will appear to be off, even though they are working. You cannot see infrared light with the naked eye. Please refer to your user manual for the correct LED Light Pattern for your device. If you feel your device is not working properly, email support@quasarmd.com and we will be happy to assist you.

Can I use the device in another country?
All devices come with an 110v to 240v power supply adequate for the United States and international use. You will need to add the appropriate adapter for the country you are in.

Can I use Red and Blue light in the same day?
Do not treat with red and blue light in the same day. Red light is a vasodilator and blue is a vasoconstrictor. If you use them in the same day, they will essentially cancel each other out. Use red and blue light on alternating days. 

SHIPPING:

Free standard shipping applies to U.S. orders only (excludes weekends and holidays). Orders usually ship within 3 business days, but may take longer during holidays and special promotions. We do not ship on weekends and holidays. You will receive an email with tracking details when your order is shipped. QuasarMD reserves the right to ship a package Signature Required to avoid lost or stolen packages.

IMPORTANT NOTE: Once a package is picked up and scanned by the carrier (UPS or USPS), the shipping and delivery status is no longer within our control; we are unable to replace missing or stolen packages. We are unable to retrieve or return packages that are in transit with the carrier. Please reach out directly to the carrier for late, missing or stolen packages (to file a lost package claim).

Orders are shipped to the exact address you provide in your order, please review your shipping address carefully before submitting your order. If you notice an error in your address after submission, immediately send an email to support@quasarmd.com so we can correct your address before your order is shipped. QuasarMD reserves the right to ship a package Signature Required to avoid lost or stolen packages.

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. QuasarMD will not be held liable for incorrectly entered shipping addresses or packages left, stolen or missing from an unreliable or unsafe shipping addresses. Please consider shipping to an address where someone is always present to receive the delivery, i.e. workplace or a friend / family member's address. QuasarMD reserves the right to ship a package Signature Required to avoid lost or stolen packages.

INTERNATIONAL ORDERS are shipped via DHL Express at customer's cost. QuasarMD has no control over shipping speed once DHL picks up the package (packages may be delayed due to COVID-19). QuasarMD is not responsible for delayed or late packages handled by DHL. Please note that for countries outside the U.S., import duties and taxes may be levied once your order reaches your country. Charges and customs holding times may vary depending on the value of the package and the final destination address. We try our best to keep charges as low as possible, however we are unable to control or predict the final charges. If you need to pay import duties and taxes, the courier will contact you for more information ahead of delivery. If delivery is refused and the package is returned, shipping cost will not be refunded. Any fees, taxes and duties to return the package will be deducted from refund.

CANADA: We are unable to ship our products to Canada at this time.

PAYMENTS:

If you have any questions, please contact our helpful customer service team at support@quasarmd.com